Refund Policy
We offer a 14-day return policy. If you discover any defects or damages in the product, please contact us via email. We will promptly and courteously proceed with the refund, exchange, or reshipment process.
- If you discover any damage or defects in the product, please attach photos and videos that can confirm the damaged areas when you contact us via email. This will allow us to respond smoothly, and we appreciate your cooperation.
- If you wish to request a refund, we will send you an email with the return address and instructions. Products returned without prior arrangements cannot be accepted.
- If you receive defective or damaged goods, or if you receive the wrong item, please contact us immediately. We will arrange for the prompt reshipment of the product.
- If you wish to exchange a product, we recommend returning the purchased item and then individually purchasing the new item after the return has been approved, as this is the fastest way to obtain the desired product.
- The method for confirming refunds: After the return, we will notify you whether the refund has been approved. If approved, the refund will be processed automatically to the original payment method within 10 business days. Depending on the payment institution, it may take time for the refund to be processed and deposited. If you do not see the refund confirmed after 15 business days from the approval, please contact us at the email address below.
If you have any questions regarding refunds or returns, please feel free to contact us at the following email address: thangkatribeservice@gmail.com
When it comes to online shopping, many people may have concerns, but our company is working hard to provide services and support that ensure our customers feel safe and satisfied. If you have any questions, please feel free to contact us at any time.